Listening Beneath the Surface

By Dennis Fischman So many readers enjoyed my post “Are You Listening, Nonprofits?“, I thought you might like a little more advice about social listening. Craig Jamieson is a submarine fan, and he tells us that social listening is like sonar.  Use it to find: Conversations that show something about the people who support you […]

Now Listen Here

By Sara Harrup When someone starts talking about listening skills we usually start to groan. Yeah I know all about listening, we say. I’ve been to a million courses and heard a million people talk about communication and listening. There isn’t anything more I can learn. I mean, it’s a basic skill. And therein lies […]

Remembering To Listen To The Often Forgotten People

By Chris Gandy I am sure you can point us to some glaring exceptions, but from my experience I would have to say that the cause-based sector, in this country, has a relatively poor record in effectively listening to their constituents. Sure we care about the people our programs assist. They are why our organisation […]